Energy Industry Service Order
Energy Industry Service Order – Christmas Period Schedule.
Christmas Period Schedule
Your local distributor is responsible for the energy infrastructure in your area including connecting, disconnecting, installing new meters, meter abolishment’s, meter relocation & meter upgrade (also known as a truck appointment) and other services that require a site visit.
Each distribution company has a geographic area they look after, and they each have their own processing time frames. Only jobs that are submitted (with the correct paperwork) before the cut off period can be scheduled.
If you request a service order during the cut off period, GloBird will still submit the job request, but the service order will not be actioned by the distributor until the end of the cut off period. Please also give us a few days, GloBird also need some time as we don’t process service orders in real time.
All relevant paperwork must be submitted before the cut-off date. For example, a new meter connection has two steps. Both would need to be submitted prior to cut off.
Step 1 = Allocate NMI (usually takes a week)
Step 2 = Establish supply and install meter (paired service orders), can only be submitted after the first step is complete.
To assist customers, GloBird have compiled a list of distributors, and their cut off period.
Electricity job cut off period
| Truck Appointments | New Meter Connection | |
|---|---|---|
| JEMENA | 27th Nov 2020 – 11th Jan 2021 | 4th Dec 2020 – 11th Jan 2021 |
| CITIPOWER | 18th Dec 2020 – 11th Jan 2021 | 8th Dec 2020 – 4th Jan 2021 |
| POWERCOR | 18th Dec 2020 – 11th Jan 2021 | 8th Dec 2020 – 4th Jan 2021 |
| AUSNET SERVICES | 20th Nov 2020 – 4th Jan 2021 | 4th Dec 2020 – 4th Jan 2021 |
| UNITED ENERGY | 18th Dec 2020 – 11th Jan 2021 | 8th Dec 2020 – 4th Jan 2021 |
Gas job cut off period
| Gas Meter Abolishment | Gas Meter/Regulator Upgrade, Gas Meter Relocation | |
|---|---|---|
| MULTINET | 20th Nov 2020 – 11th Jan 2021 | No Cut off period but there would be a delay as the field work is at reduced level from 21st Dec 2020 to 11th Jan 2021 |
| AGN | 20th Nov 2020 – 11th Jan 2021 | No Cut off period but there would be a delay as the field work is shut down from 21st Dec 2020 to 11th Jan 2021 |
| AUSNET SERVICES | 18th Dec 2020 – 04th Jan 2021 | No Cut off period but there would be a delay as the field work is shut down from 18st Dec 2020 to 14th Jan 2021 |
NSW De-energization Cut off period
| De-energization | |
|---|---|
| AUSGRID | 18th Dec 2020 – 3rd Jan 2021 |
| ESSENTIAL ENERGY | BUSINESS AS USUAL |
| ENDEAVOUR ENERGY | 18th Dec 2020 – 3rd Jan 2021 |