Power Off

Why do all mains power switches need to be in the OFF position for remote connection?

As your retailer, GloBird is not responsible for the supply of power to your property. This is the responsibility of your local distributor. As your retailer, we facilitate the connection process and request the supply of power to your property on your behalf. If you have a smart meter, we’ll ask the distributor to connect your premises remotely.

For safety reasons, your local distributor will monitor any remote connection. If an appliance is drawing power when they attempt to connect, they’ll immediately disconnect. This is a safety precaution, because there could be an appliance such as a heater or cooker left switched on, and if unattended, can potentially cause fire or damage to your property.

So it’s important that you follow our instructions carefully to ensure the safe and timely connection of power to your property. This includes ensuring that all power switches within the mains power board are in the OFF position prior to any remote connection.

If you’re having trouble locating your mains power board, it’s usually located near the front door or close to your power meter and contains all the circuit breakers for your property. In some apartment buildings it’s located in a common area.