Find your serial number

To find your Tesla Serial Number (TSN), you can check the Tesla App or your physical Tesla Powerwall battery.

1. On your Tesla App
   1. From the Home screen, navigate to Settings and select My Home Info
   2. A screen will display your Serial number and Version.

   
   
   

2. On your Tesla Powerball
   1. Open the door of the Backup Gateway by pressing the latch located on the right-hand side of the unit (in the middle).
   2. The serial number is located on the line called “TSN:” which stands for Tesla Serial Number.

   

To find your Sungrow Serial Number, you can check the Sungrow App or your physical Sungrow Inverter.

1. On your Sungrow App
   Click the button the right corner of your home screen and select device, you will see your SN number under “Energy Storage System” which start with”A”.
   
   
2. On your Sungrow Inverter
   Sungrow Inverter Serial Numbers can be found on the nameplate which located on the right-hand side of the inverter.
   

To find your Alpha Serial Number, you can check the Alpha App or your physical Alpha Inverter.

1. On your Alpha App
   On your home screen, you will see your SN number on the top of the screen.
   

2. On your Alpha Inverter

   Alpha Inverter Serial Numbers& check code can be found on the outside of your package box or nameplate which located on the right-hand side of the of the inverter and inverter serial number is starting with “AL”.

   

To find your SolaX Serial Number, you can check the SolaXCloud App or your physical SolaX Inverter.

1. On your SolaXCloud App
   On your home screen, navigate to “Device” page, you will see your inverter number on the right-hand side. You can also click the device, and the next page will bring more information of your device.
   
   
2. On your SolaX Inverter
   SolaX Inverter Serial Number can be found on the side of the inverter.
   
   

Unlike other batteries, linking your Sigenergy battery with us requires a System ID, which you can find in the Mysigen app.

To locate it:

1. On your home screen, navigate to the Settings page.

2. Click the three dots on the right side of “My Home”.

   

3. The System ID will be displayed under “Basic Info”.

   

You can find your inverter serial number through redback portal/app or physical device.

1. In Redback portal

   You will find your inverter number by clicking “details” on the right side of the home page.

   

2. On your Redback app

   You will find your inverter number by clicking “system” on the right side of the home page.

   

3. On your Redback inverter

   Redback inverter serial number can be found on the nameplate which located on the left-hand side of the inverter which starts with “RB”