GloBird Energy

Energy

VPP FAQS

Frequently Asked Questions VPP

Introducing GloBird's ZEROHERO Offer

ZEROHERO is a solar battery energy plan with VPP credits

With so much solar in the grid these days, energy tends to be worth less around midday, but more valuable in the evening peak.

If you have a home battery, you can take advantage of this value difference simply by setting your battery’s charge and discharge times.

If you can use more power during the day and less in the evening peak, the ZEROHERO energy plan is designed to give you the best return on investment on your home battery with the least fuss.

What is VPP (Virtual Power Plant)?

A Virtual Power Plant (VPP) is a network of connected solar-battery systems typically like that installed at an increasing number of residential premises across Australia.

Via a VPP, a solar-battery network can be coordinated to respond to periods of high energy demand, to assist with electricity grid stability, and to support greater renewable energy generation.

Benefits and Eligibility

What are the benefits of joining ZEROHERO?

ZEROHERO – VPP Credits

VPP Credit UNITS Rate inc. GST (if applicable) Credit
ZEROHERO $ / ZEROHERO Day 1.00000
Super Export $ / Super Export kWh $0.15/kWh or, if any feed-in tariff is payable on your Exports, the excess of $0.15/kWh over that feed-in tariff.
Critical Peak – Export $ / Critical Peak Export kWh 1.00000
Critical Peak – Import $ / Critical Peak Import kWhy 0.05000

ZEROHERO – VPP Credits

VPP Credit Key Condition
ZEROHERO
  • A ZEROHERO Day occurs when, on a Local Time Every Day, total Imports in the ZEROHERO Window do not exceed the ZEROHERO Threshold.
  • The ZEROHERO Window is between 5pm and 7pm Local Time Every day (Non-daylight saving time) or between 6pm and 8pm Local Time Every day (Daylight saving time).
  • The ZEROHERO Threshold is 0.03 kWh/Hour.
Super Export
  • The Super Export kWh for a Local Time Every Day is total Exports supplied in the Super Export Window, up to the Super Export Threshold.
  • The Super Export Window is between 5pm and 7pm Local Time Every day (Non-daylight saving time) or between 6pm and 8pm Local Time Every day (Daylight saving time).
  • The Super Export Threshold is 10 kWh.
  • Any feed-in tariff we pay applies to all of your Exports including to any Exports supplied in the Super Export Window, whether below or in excess of the Super Export Threshold, and to any Exports supplied outside the Super Export Window.
Critical Peak
  • Critical Peak – Export kWh and Critical Peak – Import kWh is total Exports and total Imports, respectively, in a Critical Peak Export Window or Critical Peak Import Window, respectively.
  • The Critical Peak – Export Window and the Critical Peak – Import Window are any respective period(s) as determined by us at our discretion as detailed in a notice given by us to you.
  • In order to be eligible for these VPP Credits, the meter at the Premises must be capable of recording Exports and Imports on a 5 minute basis.
General
  • To earn VPP Credits, you must have a Qualifying System and must meet and remain compliant with the Eligibility Criteria and all other requirements of the Virtual Power Plant Terms and Conditions.
  • Your System may need to have particular characteristics (including technical and/or control capability) as provided by its manufacturer and/or installer in order to access some of the VPP Credits.
  • Meeting the requirements of one of the VPP Credits may limit your ability to earn other VPP Credits as may electricity consumption patterns at the Premises.
  • See the Virtual Power Plant Terms and Conditions for further definitions and other details.

We can reduce the rate at which we apply a VPP Credit, and we can change a time window or threshold under the key conditions applicable to a VPP Credit, at any time at which we have the right to change the prices payable by you for your electricity use. We will give you advance written notice of any such reduction. See clause 3.8 of the Virtual Power Plant Terms and Conditions for full particulars.

For details, refer to: ZEROHERO

How do I know if I am eligible?

Key eligibility criteria are summarised below

  • The Premises must be located in NSW, QLD (Energex Region only), SA or VIC
  • You must be a Residential Customer.
  • You must not have an ABN.
  • The network tariff applicable to you or the Premises must be a residential one.
  • No one at the premises requires life support equipment.
  • The premises has an eligible solar-battery system installed (refer to our list of eligible systems: Eligible Solar-battery Systems)

Full details available in the terms and conditions.

Sign-up

How to sign up?

You can sign-up anytime via our website: ZEROHERO

Do I need to do anything?

You won’t require any extra hardware if you already have a compatible battery or inverter. You may be asked to provide the serial number or check code of your appliances for connection to your device. If further information is needed, we’ll reach out to you. You can access guidance on finding the serial number at Find your Serial Number.

How can I join if my solar battery isn’t listed?

Currently, we support these battery brands: Eligible Solar-battery Systems.

If you have a different solar battery or inverter type, please reach out to us at zero@globirdenergy.com.au, and we’ll aim to incorporate it into our VPP in the future.

Billing

Are there any other fees or lock-in contract terms?

ZEROHERO keeps it simple with:

  • No sign-up fees or ongoing fees.
  • No lock in contracts – you can leave anytime.
  • No need to watch wholesale energy markets.

Can I change my electricity plan when I’m with Globird VPP plan?

There is no lock-in contract for our VPP plan, and you can switch to any electricity plan you would like to participate in. Please keep in mind that if you wish to opt-out of the plan, you may not be able to enjoy VPP benefits.

Will my battery warranty be affected?

Enrolling in the GloBird VPP plan will not impact your battery warranty. You can verify your warranty period directly with your appliance provider or system installers.

System Information

Eligible Solar-battery Systems

Eligible Solar-battery Systems

Qualifying System
Battery Power: between 3 kW and 15 kW (maximum)
Battery Capacity: between 3 kWh and 35 kWh
Battery Brand: AlphaESS, Redback, SunGrow, SolaX, Sigenergy, Tesla
Solar PV Power: between 3 kW and 15 kW (maximum)

Switch your home's energy to GloBird for a great rate and no lock in contract.

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